Travel Document

You are responsible for obtaining all entry and exit, health and other documents required by law, regulations, order, demands or requirements of the countries flown from, into or over. We reserve the right to refuse carriage to any guest who has not complied to such applicable laws, regulations, orders, demands or requirements.

Passport

When you travel abroad, you need to show your identification, either with a passport or national ID card. Passports must have a validity of more than 6 months.

Visa

A visa is required for travel to certain countries. Contact to the country’s Embassy or travel agency for more information about visa and visa application process.

Check-In

Check-in counters (International Flights) Open: 3 hours before the scheduled time of departure Close: 1 hour before the scheduled time of departure

Check-in counters (Domestic Flights) Open: 2 hours before the scheduled time of departure Close: 45 minutes before the scheduled time of departure

Check-in deadlines may vary at different airports and for particular flights. Airports have long queues due to complex security checks. We suggest that you check-in early and proceed immediately to the departure gate or you may risk being left behind in security.

Boarding time Guests are required to be at the boarding gate at least 30 minutes before the scheduled time of departure or you will be denied boarding.

Pregnant Passengers:

Expectant mothers require a medical certificate stating the duration of the pregnancy and fitness to travel after the 28th weeks. Travel is not permitted, under any circumstances, after the 35th weeks. New mothers are not recommended to travel within 7 days of giving birth. If this is absolutely necessary, however, a Medical Form must be completed and submitted for clearance.

Infants

Babies may not be accepted for travel within the first seven days after birth. Premature and/or unhealthy babies may only be accepted for travel after medical clearance and they must be accompanied by a qualified doctor or nurse.

Only one infant per adult passenger will be accepted. If there is a second infant travelling, there must be another adult to care for the second infant. It is the responsibility of the passenger to provide sufficient care for the infant.

  • Infants may not be seated in emergency exit seat rows and adjacent to emergency exits or on jump seats.
  • Due to the limited availability of oxygen mask, on narrow body aircrafts one infant is allowed per complete seat row.

Wheelchair

If Passenger need a wheelchair, you must request wheelchairs at the time of booking, or at least 48 hours before departure date. Wheelchair passengers must be offered every assistance while boarding, in flight, deplaning and proceeding through customs and immigration facilities.

Currently we provide only one type of wheelchair. WCHR – Passenger who can ascend/descend steps and make own way to/from cabin seat but requires wheelchair for distances to/from aircraft.